Order & Procedure
1. How can I place an Order for Furniture on the Maple Furnitures Website?
To place an order on the Maple Furnitures website, browse through their collection, select the desired item, and send an inquiry for the same, our sales team will then get in touch with you to finalise the order.
2. Can I Customise the Furniture according to my Preferences?
Yes, Maple Furnitures offers customization options. You can select from various designs, upholstery materials, finishes, and sizes to create furniture that suits your specific requirements and personal style.
3. Can I Cancel or Modify my Order after it’s been Placed?
Maple Furnitures understands that circumstances may change. It’s best to contact their customer service as soon as possible to inquire about canceling or modifying your order. They will guide you through the process and provide necessary assistance based on the status of your order.
4. How can I Track the Status of my Order?
Once your order is confirmed, Maple Furnitures will provide you with a tracking number or a link to track your shipment. You can use this information to monitor the status and estimated delivery date of your furniture. Kindly note, 1-2 weeks of delay could be possible in certain circumstances, which will be conveyed by our customer service team.
Payments & Delivery
1. What Payment Methods are Accepted by Maple Furnitures?
Maple Furnitures accepts major credit cards, debit cards, and online payment methods such as bank transfers, RTGS, IMPS, cheque payments for a convenient and secure checkout process.
2. How long does it take to Receive my Furniture after Placing an Order?
The delivery timeline depends on factors such as the availability of the chosen item, customization requirements, and your location. Maple Furnitures typically delivers in 4 to 5 days in case of ready stock, in 4 to 5 weeks in the case of customization and 3 to 5 months for bigger orders, you can also contact their customer service for more specific information.
3. What if I have a Problem with the Furniture after it is Delivered?
In case you encounter any issues with your furniture after delivery, Maple Furnitures has a dedicated customer service team to assist you. Contact them with your concern, and they will provide guidance and support on the next steps. Kindly note we do not guarantee any transport damage if the products are put in a shared transport.
Company Policies & Services
1. Does Maple Furnitures offer International Shipping?
Maple Furnitures offers international shipping to certain countries. However, availability and shipping charges may vary. It’s recommended to contact their customer service or check their shipping information page for details regarding international orders.
2. What is Maple Furnitures Return or Exchange Policy?
Maple Furnitures does not have a return and exchange policy that allows customers to return or exchange the furniture pieces. The products are either blocked or put into production immediately to ensure speedy delivery.
3. Does Maple Furnitures provide Assembly Services?
Maple Furnitures usually does offer assembly services at an additional cost PAN India. However, incase of certain areas or in certain products installation may not be provided, it is recommended to check the product details or contact their customer service to inquire about installation details.
